Since Disney’s Hollywood Studios reopened, I’ve received questions about why the virtual queue fills so quickly each day. 

As you’ve also heard, new health-and-safety measures include limiting theme park attendance and implementing new measures to promote physical distancing. This includes requiring extra space between groups in queues and on attraction vehicles. With all of this in mind, Disney is not able to accommodate as many people on Star Wars: Rise of the Resistance as it could before it implemented physical distancing.

For guests with a Disney Park Pass reservation to Disney’s Hollywood Studios, the attraction will continue to have limited availability accessible through the My Disney Experience app virtual queue. Starting Friday, July 24, guests will have an opportunity at either 10 a.m. or 2 p.m. to join the virtual queue. These two opportunities are intended to give guests more flexibility in their planning, and are also a way to further support physical distancing. 

Here are more details to be aware of before you arrive:

• First, make sure to download the My Disney Experience app. Once you enter the park, log in to your account at one of the distribution times (10 a.m. or 2 p.m.).

• Once you have logged in, select “Star Wars: Rise of the Resistance Virtual Queue” on the home screen. You will be able to view the current status and next steps for joining the virtual queue. 

• The app will indicate when there is no availability for a specific distribution time. Some guests may join backup groups. 

• As long as your My Disney Experience account is linked to park tickets for you and the others in your group, you can enroll everyone in the virtual queue at the same time. In order to give as many guests as possible the opportunity to join the Resistance, each guest can enter the virtual queue no more than once per day.

• Make sure push notifications are turned on for My Disney Experience so you will be alerted if your group is called to return. You’ll have up to an hour from the time of the alert to go to the entrance of Star Wars: Rise of the Resistance. 

• Guests who are enrolled in the virtual queue will be able to see an estimated return time indicating when they may be called back to experience the attraction. This time may change throughout the day, so continue to check the app for updates. Also, the tip boards around the park will display the boarding groups that have been called back.

• Please note that joining the virtual queue does not guarantee the ability to experience Star Wars: Rise of the Resistance. 

If you have any questions or need assistance with joining the virtual queue, cast members at Guest Experience Team locations throughout the park are available to assist. While you wait for your virtual queue group to be called, you can enjoy other experiences at Disney’s Hollywood Studios including our newest addition, Mickey & Minnie’s Runaway Railway.