Top 5 Disney World Hotels with the Largest Declining Reviews (2026)
I’ve been staying at Disney World hotels for decades, and if I’m being honest, the landscape has changed more in the last three years than in the previous twenty. Lately, I’m seeing more people than ever take to public forums like Google Reviews and TripAdvisor to share some pretty harsh feedback.
As prices for a Disney vacation continue to climb—with the average nightly rate for some official hotels hitting a staggering $1,300 in 2026—the margin for error has disappeared. Guests are no longer willing to "pay for the pixie dust" if the carpets are scuffed, the buses are late, and the rooms feel more like a sterile clinic than a deluxe retreat. In a recent article, I shared what $5,000 gets you in Orlando today.
I’ve crunched the numbers and identified the Top 5 Disney World Hotels that have seen the biggest plunges in review scores from 2023 to 2025. I’ll be real with you: one of my personal favorites is on this list, and it hurts to see it here.
Watch the full deep-dive video below, then read on for the data and the "why" behind these declines.
5. Disney’s Art of Animation Resort: The Value Illusion
Review Score Drop: 8%
Starting our countdown at number five is Disney’s Art of Animation Resort. This is the perfect cautionary tale about price inflation in the "Value" category. While the theming here is some of the best on property—walking through the Cars wing feels like stepping into Radiator Springs—the price tag has started to outpace the actual experience.
The Price Disparity
The biggest issue here is the "Value Illusion." Standard rooms at Art of Animation (specifically the Little Mermaid section) are consistently priced $30 to $50 higher per night than functionally identical rooms at Pop Century.
When you pay that premium, you expect more. Instead, guests are met with:
The "Motel" Feel: Despite the immersive decor, you can’t escape the fundamental motel structure with exterior-entry doors.
Paper-Thin Walls: This is a hallmark of Value Resort construction. One reviewer on TripAdvisor put it perfectly: "I now know the bedtime story of the child next door".
The Logistics Gap: If you’re in the Little Mermaid wing, you are a long walk away from the main building and the Skyliner station. Paying more for a room that is less convenient is a hard pill for guests to swallow.
The Silver Lining: Disney began a major room refresh in early 2025 to address complaints about "worn" furniture in the Cars and Lion King suites. We may see these scores bounce back, but for now, it remains in the bottom tier of Disney’s portfolio.
4. Disney’s Port Orleans Resort - Riverside: The Struggle Bus
Review Score Drop: 12%
This one is tough for me because I love this hotel. The grounds are stunning, and the atmosphere is classic Disney World. However, Port Orleans Riverside has seen a 12% decline in satisfaction scores because, quite frankly, time has passed it by.
A Relic of an Earlier Era
While other Moderate resorts have been overhauled or gained massive transportation perks like the Skyliner, Riverside has remained largely the same. The specific metric fueling this decline is transportation wait times.
Internal Bus Nightmare: The property is sprawling. There are six bus stops just to get around the resort before you even head to a park. Guests are reporting an extra 15 to 20 minutes added to their commute just to exit the resort grounds.
Aging Aesthetics: Even the themed Royal Rooms, once a major draw, are now being criticized for feeling "dated and busy".
As one reviewer on WDW Magic remarked, "I think I earned a fitness badge just walking to my room". When the price for these rooms starts creeping toward Deluxe territory, guests expect more than just a "pretty walk."
3. Disney’s Contemporary Resort: The Location Premium Isn't Enough
Review Score Drop: 15%
For a flagship "Monorail Loop" hotel to see a 15% drop in satisfaction is a humiliation. Disney’s Contemporary Resort is coasting on its location and its history, but modern travelers paying $700 to $900 a night are starting to revolt.
The "Hospital" Aesthetic
The biggest source of negative reviews? The Incredibles-themed room refurbishment. While meant to be "Mid-Century Modern," many guests describe the vibe as sterile and cheap.
Clinical Vibes: One Google Review captured the sentiment perfectly: "We paid for a view of Cinderella Castle and got a room that looked like a hospital on the Starship Enterprise".
Lack of Atmosphere: Unlike the rich, immersive theming at Animal Kingdom Lodge or the Grand Floridian, the Contemporary feels corporate. The pool area, in particular, is frequently cited for having "zero atmosphere" for a Deluxe resort.
I personally love the Tower rooms for the Magic Kingdom view, but the data doesn't lie: location is no longer enough to mask a lack of luxury.
2. Disney’s Caribbean Beach Resort: The Sprawling Headache
Review Score Drop: 18%
Disney’s Caribbean Beach Resort is perhaps the most polarizing resort on property right now. While it has the massive benefit of the Skyliner, its sheer size has become its downfall.
The Skyliner Catch-22
The resort's decline is best reflected in transportation efficiency. Because the Skyliner station was placed at the edge of the resort, it is impossible to have a room that is "conveniently located" for everything.
The Trade-off: If you’re near the pool and dining (Old Port Royale), you’re a 15-minute hike from the Skyliner. If you’re near the Skyliner, you’re in a "food desert".
Noisy AC Units: Unlike Coronado Springs, which has central air, Caribbean Beach still uses wall units that reviewers say sound like "a truck idling in our room".
One TripAdvisor user summed up the frustration perfectly: "The distance to do something as simple as fill up your refillable mug is too far".
1. Disney’s Polynesian Village Resort: The Premium Disconnect
Review Score Drop: 22%
Taking the top spot with the absolute largest decline is Disney’s Polynesian Village Resort. This is a systematic failure of the "Premium Experience". When you are paying upwards of $1,200 per night, you expect flawless service. Currently, the Polynesian is failing to deliver.
The Density Problem
The primary driver of this 22% plunge is the crowding caused by the new DVC Island Tower. While the tower is now complete, the increased density has overwhelmed the resort’s infrastructure:
Service Failures: Reviews are flooded with mentions of Bell Service delays and long lines at the monorail station.
The "Magnum P.I." Effect: While the Moana rooms are pretty, the rest of the resort is starting to show its age. My favorite review comment of the year: "It’s a Magnum P.I. themed hotel straight out of the 1980s".
Guests are feeling the "Premium Disconnect." They are paying for paradise, but they are receiving a crowded, noisy, and overpriced experience that currently ranks lower in satisfaction than some Moderate resorts.
Why is this happening now?
The common thread through all five of these resorts is Price vs. Value. In 2025, the "Disney Premium" is higher than it has ever been, but the perks that used to justify those prices—like the Magical Express and complimentary MagicBands—are gone.
Furthermore, third-party hotels (like the Bonnet Creek resorts or the Drury Plaza) are now offering comparable amenities and better transportation at a fraction of the cost.
My Advice for Your 2026 Stay
If you are planning a trip in the coming year, don't just book based on nostalgia. Look for the resorts that are currently undergoing—or have just finished—significant improvements:
Disney’s Pop Century: Currently the best value on property with refreshed public areas and reliable Skyliner access.
Coronado Springs (Gran Destino Tower): If you want a Deluxe feel at a Moderate price, this is the gold standard right now. It has central air, incredible dining, and a modern aesthetic that blows the Contemporary out of the water.
Port Orleans French Quarter: While Riverside is struggling, its sister resort (French Quarter) is much more manageable and just finished its own room refurbishments in mid-2025.
What do you think? Have you stayed at any of these "declining" resorts recently? Was your experience as bad as the reviews suggest, or do you think people are just being too hard on Disney? Let me know in the comments below!
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Recent Articles
Is your favorite Disney World hotel losing its magic? We’ve analyzed the data from 2023 to 2025, and the results are shocking. From "hospital-like" rooms to $1,200 nightly rates that don’t include basic service, here are the top 5 Disney resorts with the largest plunges in guest satisfaction.