What Happened to Magical Vacations Travel?
I spent 20 years building my career with Magical Vacations Travel. Now, the owner is allegedly closing the company and keeping over $200,000 in commissions that belong to me and my fellow agents. This is my story of betrayal, the active FBI probe, and why Disney is still paying her.
Investigators Examine Owner’s Finances Amid Possible Fraud Claims
For over 20 years, I proudly worked as a part-time travel agent with Magical Vacations Travel (MVT), a New Jersey-based agency owned by Michele DeNofa. It was a good run—two decades of helping families plan unforgettable trips. My work was structured around earned commissions, a standard practice in the industry: I would make the booking, the supplier (like Disney or Royal Caribbean) would pay MVT the commission, and MVT, in turn, would pay me.
In 2024, however, the foundation of that trust began to crack. Agents, including myself, started noticing a troubling pattern: commissions we had earned were not being paid.
And in September 2025, the owner announced she would be closing Magical Vacations Travel.
The Promise of a Smooth Exit
The travel agents were told that there was a solution in place — our bookings and clients could be transitioned to another host agency, Keys to the Castle Travel, with minimal disruption.
For me, this was a good time to retire. I spent 2 decades working as a travel advisor, part-time, in addition to being a teacher (full-time). Today, I make travel videos for YouTube.
Unpaid Commissions and Ongoing Disputes
Despite assisting with the transition and completing work for clients, many former MVT agents did not receive commission payments they believe were owed to them.
Based on records shared among agents, the total amount of unpaid commissions is estimated to exceed $200,000, though this figure has not yet been resolved through the courts.
From our perspective, these funds were never formally released to us, nor were we clearly informed that payment would not occur.
As a result, the travel agents believe they were wrongfully denied compensation for completed travel bookings.
Why this is Especially Bad
Many of my clients booked cruise travel through me.
As part of my agreement with the agency, I was required to offer onboard credits to most clients, which meant I agreed to give up a portion of my anticipated commission as a booking incentive.
Ms. DeNofa required me to fund those onboard credits myself, upfront.
I was never paid the commissions I had earned on those bookings, so the onboard credit came entirely out of my own pocket.
Basically, I paid other people to go on a cruise totaling thousands of dollars.
I would never receive my commission from their bookings.
A note to travel agents: If you work for a travel agency that requires you to spend your own money on onboard credits, rethink that policy!
The agency should pay your onboard credit, and subtract it from the commission.
This article reflects my personal experience and opinions. All allegations described are disputed unless otherwise stated. No criminal wrongdoing has been proven in court as of the time of publication.
About Darren:
Darren is an Orlando-based travel writer and YouTuber who specializes in helping travelers make the most of their vacations to Walt Disney World, Universal Orlando Resort, Disney Cruise Line, and Royal Caribbean Cruises. Through detailed travel guides, reviews, and insider tips, Darren gives families, couples, and first-time visitors everything they need to plan magical Orlando theme park trips and unforgettable cruise adventures.
🎥 Watch his latest videos and travel guides on YouTube: Orlando Parks Guy
Search for more information on my blog.
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